Terms and conditions
If you have any furhter questions after reading our Terms and conditions please e-mail us at info@solid-tech.net
1. Purchase
There is only a contract for purchase when Solid Tech E Shop confirmed the order through an order confirmation. An order confirmation will be sent after the order is received by Solid Tech E Shop. If the delivery time is changed in the order, the client will be notified as soon as possible. Solid Tech E Shop has ownership and withdrawal rights to all products until full payment has been paid by the customer. In order to shop with us, you must be 18 years of age or older.
2. Price
The prices doesn’t include VAT of 25%. For purchases within EU, 25% VAT will be added during checkout. After the order has been confirmed the price can only change due to circumstances beyond our control. For example, significant changes in commodity prices, currency fluctuations or amended VAT. No handling costs are added.
If there is a change in price the customer can cancel the order without any cost.
3. Shipping cost
The shipping cost varies depending on service, weight and shipping destination.
4. Payment Options / payment terms
During the checkout process you may choose between different payment options:
4.1 Credit card
You can pay with VISA / MasterCard or without any extra charge.
4.2 PayPal
For more information about Paypal please have a look at www.paypal.com
5. Deliveries
Products in stock are normally sent within 2-5 working days.
In the very few cases when a product is not in stock and has to be ordered from one of our suppliers, the delivery times may be longer. In this case we inform our customer about the estimated (longer) delivery time – and the customer does even have the right to cancel the order without any costs.
6. Delivery delays
Sometimes delivery delays may occur that are out of our control. For example when a supplier can not meet its delivery obligations to us. If this happens, we have no liability to the customer for the damage that the delay achieved. We will inform the customer, via the e-mail address given, about any delays as soon as we get information about them.
Delivery delays can also occur when the delivery service has problems after that we shipped the delivery – i.e. because of rough weather conditions, holidays,… We can not do anything against cases like these. Even in these cases, we have no liability to the customer for the damage that the delay achieved.
7. Risk of transportation
We are responsible for the transportation to our customers. You, and the carrier, are responsible for contingent transportation back to us.
8. Damaged goods
When you receive your products it is important to check so they are not damaged. If the products are seeable damaged during transportation make an immediate claim to the transporter and then Contact us as soon as possible via e-mail info@solid-tech.net
9. Cancellation / returning policy
In accordance with the Distance Selling Regulations you have the right to cancel your order for any item purchased for a full refund within 14 days of receipt.
Conditions for any exchange and return: If you are not completely satisfied with your purchase, simply return the item or the items to us in their original condition within the named time. The item must be in the unopened original package with the label intact. The costs of returning the item is the customer’s responsibility.
10. Complaints
If you want to complain about a damaged or defective product, you should contact us via e-mail as soon as possible. We will give you further instructions by e-mail. Remember that you are responsible for the freight back to us.
11. Refunds
Most refunds are issued based on the payment method used at the time of purchase. The refund is made as soon as possible after we have received and accepted your return.
12. Reservations
We reserve the right to changes in prices due to large price deviations from our suppliers, typos or other errors that are beyond our control. Learn more about unforeseen events during Force Majeure below.
13. Force Majeure
In the event of war, natural disaster, industrial action in the labor market, government decisions and similar events beyond our control which are not reasonably foreseeable, and affects the contractual agreements and pledges from our side, which means that we can not keep that agreement / pledge, shall constitute we are released from our obligations to fulfill those agreements and/or pledges.